terms & conditions
The following TERMS & CONDITIONS apply to all DPPSRE rentals:
GENERAL
Desert Princess Palm Springs Real Estate, DPPSRE, Sun City Palm Desert Real Esate and smithREgroup are all registered dbas, operating under smithREgroup, Inc., registered with the California Secretary of State and the California Department of Real Estate, License #02135413.
PROPERTY AVAILABILITY
We advertise our properties on multiple web platforms. We do not publish a calendar or show specific date availability on our web sites. Our inquires, bookings and cancellations change on a daily basis so we must confirm all inquires. If you have a specific property type requirement, we can easily check for you on what is currently available.
BOOKING PROCEDURES
We typically have a very high demand for seasonal rentals from November to March. Each season, we contact existing/returning tenants on January 1st to offer the next season in the same property (if available) or facilitate a move to a different property if available. Priority period ends January 31st. Usually by the first week in March, we know what openings we have left for the next season and we send that out to our Interest List (over 1000 people currently). We do not rent for just February (must be at least 31 days) and typically single month rentals for March or 2-month rentals for Feb/March are very rare. We send out periodic availability updates with new listings and cancellations. WE ENCOURAGE YOU TO RESPOND QUICKLY AS OPENINGS USUALLY BOOK WITHIN MINUTES.
Priority Guidelines
- Returning, past clients who have booked with us before
- 5 month, 4 month, 3 month and 2 month rental terms
- All other inquiries
We encourage you to make your plans early each year as we are typically 85% booked by April 1
RENTS & FEES
All rents and fees charged are based on current market pricing. Rents published on different web sites may be the same or different and subject to seasonal or market condition adjustments. Your SEASONAL RENTAL LEASE AGREEMENT (Contract) includes all details on rents and fees.
Current Fees
- Villa Cleaning Fee - $300
- Condo Cleaning Fee - $250
- Vacation Rental Damage Insurance - $69
- Pet Fee (if approved) - $250
- Wire Transfer Fee - $20
- Credit Card Fee - 2.75% of balance
- Trip Cancellation Insurance - 6.95% of total booking
- Cancellation Fee - $100
DEPOSITS & PAYMENTS
Once you have received verbal or email confirmation on a booking, you must return the signed contract via email or Authentisign within 24 hours of receipt (unless signed on site) and deposit within 7 days. Failure to comply with this requirement may result in losing your booking. For last-minute bookings made within 7 days of arrival, we require either bank wire, credit card or cashier's check payment prior to access. A 25% deposit is required to secure your booking. Balance is due 60 days prior to arrival.
PAYMENT OPTIONS
- Mail/Deliver a check in US Funds
- Wire Transfer ($20 fee applies) Please request our Bank Wire info if needed.
- Credit Card (2.75% fee is added)
OCCUPANCY
Your contract includes Check-in and Check out times, dates and maximum number of occupants. You are required to notify DPPSRE of any late arrival or early departure if more than 24 hours from contract dates. You must vacate your property on time at Check-out to allow for cleaning. CHECK-IN IS 4:00 PM. CHECK-OUT IS 10:00 AM. NO EXCEPTIONS.
CHECK-IN/CHECK OUT PROCEDURES
Approximately one week prior to your arrival, you will receive instructions for your arrival, including resort access, vehicle access and code or instructions on accessing your property. On your departure day, any assistance with laundry or dishwasher is greatly appreciated. Please return the key to the lock box.
RESORT ACCESS
Upon arrival, you will be issued a parking pass at the main gate for the term of your stay. If you would like to purchase a gate transponder, you may visit the HOA office at 28211 Desert Princess Dr. During your stay, you have full access to all pools and spas, the country club, golf, fitness center, tennis and other amenities. Non-owners must pay a fee for golf, tennis and fitness center. Please check with the HOA on current policies.
COMPLIANCE WITH RULES & REGULATIONS
You agree to comply with all HOA Rules & Regulations, DPPSRE policies and any other reasonable requests or procedures required by the property owner. Any failure by tenant or guest to comply with HOA Rules & Regulations may result in a fine charged to the property owner. You agree to reimburse the property owner for any fines levied by the HOA or City as a result of your, or your guests actions. You can review here: Rules & Regulations
MAINTENANCE OR CLEANING ISSUES UPON YOUR ARRIVAL
If upon your arrival, you discover a significant issue with the property or the if the level of cleanliness is not to your satisfaction, we will do our best to resolve the issue within 48 hours. For minor maintenance items which do not affect the basic operating systems of the property, we will resolve within 7 days if possible. Our policy is to correct any deficiencies as soon as possible, within reason. We reserve the right to make a determination of a reasonable solution. In the event that we are unable to resolve an issue to your satisfaction, we reserve the right to offer you a pro-rated refund and allow you vacate the property early, or move you to another property if available.
CLEANING DURING YOUR STAY
Ongoing interior and exterior cleaning (patios/BBQs/windows,etc) during your stay is your responsibility. All properties have vacuums, brooms and dust pans as well as various other cleaning supplies. If you wish to schedule professional cleaning during your stay, please contact Property Maintenance and we will be in touch to schedule and collect payment. During occasional windstorms, patios get dirty so you can use a broom or the hose to clean. Our pool villa pools have service twice weekly. In the event of a dirty pool after a wind storm, your pool will be cleaned on the next regularly scheduled service day. HOA pools may get dirty and are cleaned by the HOA staff. We have no control over their schedule.
UTILITIES
Your rent includes base usage of $100/month for gas and $200/month for electric (effective for 2024-2025 season). For properties with pools or rentals during warmer months, we charge an additional utility deposit. Individual usage and cost varies based on usage, time of year and specific property. Your utility deposit will be added to your rent and collected in advance. For longer term rentals, based on usage, we have the right to collect an additional utility deposit during your stay to replenish the balance. The utility billing cycles run on the 15th of the month so we typically receive statements from the property owner by the end of the month. (i.e.: bill for March rental arrives by April 30). Once received, we will reconcile with your deposit and process any additional charges or refund during our next monthly billing cycle.
TYPICAL UTILITY COSTS
- Winter Villa with Pool - $400-$800 depending on usage
- Summer Villa with Pool - $600-$900 if heating pool and normal AC usage
- Winter Condo - Usually below included base usage
- Summer Condo - $150-$300 based on AC usage
SMOKING
Smoking is prohibited in the interior of any property.
PETS
Pets are not allowed at any time unless approved in your Rental Agreement and the Pet Fee has been paid. If we discover an unauthorized pet on the premises, you agree to remove the pet immediately upon receipt of written notice and to pay a $500 penalty fee. If the pet is not removed within 24 hours, you agree to vacate the property and understand that no refund will be issued. We do have a limited number of properties available which qualify as "reasonable accommodation" during the off-season which will accept Service and Emotional Support Animals (ESA) if appropriate ADA documentation is provided. No Pet Fee is charged for Service and ESA's.
All regular parcel carriers are allowed access to the resort, including Amazon, UPS and FedEx. They deliver parcels to your door step. US Mail is delivered to individual community mailboxes, located at various locations near your property. We may not have access to the mailbox for your property. If you will require US Mail delivery during your stay, you must notify us at least 30 days in advance of your arrival so that we can confirm access or make other arrangements.
PARKING
Parking is rarely a problem. For condos, there is abundant parking in front of your unit or nearby in open non-reserved spaces. Condos do not include garage parking. For Villas, garage access will be provided with a remote opener. Some villas may have and owner vehicle or golf cart in the garage. You may also park in the driveway or on the street. If you have any specific parking or garage requirements, please check with us prior to booking.
GOLF CARTS
Our properties do not come with golf carts. Most condos have a golf cart parking pad in front with an outlet to plug in a charger. Villas may or may not have available space in the garage to park a cart. If you are interested in renting a cart for your stay, we recommend the following: https://allcustomgolfcars.com/rentals.html If you do park a rental cart in the garage, any damage to the floor from battery acid or overflow will be your responsibility to repair or have the garage floor re-coated.
INTERIOR AMENITIES - FURNITURE - BED SIZE - TVs
Our properties are updated often. We work with our owners to ensure to the extent possible that all property features, furnishings and amenities are consistent with our guidelines. Changes and upgrades may not be reflected on our web site photos and videos. We cannot guaranty the specific contents and configuration of each property. If you have a specific requirement for bed size or configuration, garage access or number of spaces, TV type, etc., please make sure to confirm your requirements with us prior to booking.
CATV - INTERNET - WiFi - STREAMING SERVICES
Desert Princess Palm Springs is on a master contract with Spectrum to provide CATV and internet/WiFi. Each property includes 2 cable boxes, an internet modem and WiFi router. The service is dependable and high speed. We do not have the ability to add additional Spectrum channels or products. If you are interested in obtaining premium channels, packages or events, you can subscribe to any number of networks that provide the specific content you desire by setting up your own online account with Netflix, Amazon Prime, You Tube, ESPN+, NHL Network or any other streaming app that offers the content you desire. Most of our properties have Smart TVs or HDMI ports to connect your computer for streaming services. We encourage you to set up your account prior to leaving home and bring your own HDMI cable. Occasionally, you may suffer a loss of service. If this happens, please unplug the cable box or internet router and plug back in to reboot. This usually restores service. Repeated service requests by tenant for how to use equipment will be charged to tenant as a service call. If you have specific issues accessing your streaming app, we suggest contacting Support for your app, Spectrum or the Geek Squad at Best Buy.
SALE OF PROPERTY
In the event that an owner sells or makes unavailable a property you have rented after you have placed a deposit, we will make every effort to relocate you to an alternative property, which may be a different size and or price. If we are unable to find a replacement property acceptable to you, we may cancel your contract and issue you a full refund without any cancellation fees.
CANCELLATION POLICIES
STANDARD POLICY
- 100% refund if you cancel at least 60 days before check-in.
- 50% refund if you cancel at least 30 days before check-in.
- No refund if you cancel less than 30 days before check-in.
- If your cancellation can be documented as a health or travel restriction related to COVID-19, SEE BELOW
The refund percentage applies to the amount you've paid to date at the time of cancellation, not the total amount of the reservation. All cancellations must be made by 11:59 PM local Palm Springs time to fall within the cancellation policy. All cancellations have a $100 cancellation fee.
COVID-19 POLICY
- 100% refund if you cancel at least 60 days before check-in.
- 100% Flexible Credit if you cancel at least 30 days before check-in. You may apply Flexible Credit to a future booking of the same property within 12 months (or a replacement if that property is unavailable)
- 50% Flexible Credit if you cancel less than 30 days before check-in. You may apply Flexible Credit to a future booking of the same property within 12 months.
The refund or Flexible Credit percentage applies to the amount you've paid to date at the time of cancellation, not the total amount of the reservation. All cancellations must be made by 11:59 PM local Palm Springs time to fall within the cancellation policy.
TRIP CANCELLATION INSURANCE
- Though our partner Generali Global Assistance, we offer Trip Cancellation coverage
- The cost is 6.95% of your total booking and is due at the time you pay your deposit
- Coverage Details
TERMS & CONDITIONS UPDATED March 2024
