terms & conditions

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GENERAL

Desert Princess Palm Springs Real Estate, DPPSRE, Sun City Palm Desert Real Esate and smithREgroup are all registered dbas, operating under smithREgroup, Inc., registered with the California Secretary of State and the California Department of Real Estate, License #02135413.

PROPERTY AVAILABILITY

We advertise our properties on multiple web platforms.  We do not publish a calendar or show specific date availability on our web sites. Our inquires, bookings and cancellations change on a daily basis so we must confirm all inquires.  If you have a specific property type requirement, we can easily check for you on what is currently available.  

BOOKING PROCEDURES

We typically have a very high demand for seasonal rentals from November to March.  We keep a detailed chronological inquiry and wait list.  Each season, we first contact existing/returning tenants in January to offer the next season in the same property and time slot or facilitate a move to a different property. In February, we begin contacting people on our interest list, based on time-stamp of inquiry to begin booking our remaining available properties for the next season, with priority as follows:

• 5 month, 4 month, 3 month and 2 month rental terms
• Returning, past clients who have booked with us before
• All other inquiries

We encourage you to make your plans early each year as we are typically 75% booked by June 1

RENTS & FEES

All rents and fees charged are based on current market pricing.  Rents published on different web sites may be the same or different and subject to seasonal or market  condition adjustments.  Your SEASONAL RENTAL LEASE AGREEMENT (Contract) includes all details on rents and fees.

Current Fees

• Villa Cleaning Fee  -  $300
• Condo Cleaning Fee  -  $250
• Vacation Rental Damage Insurance  -  $69
• Pet Fee (if approved)  -  $250
• Wire Transfer Fee  -  $20
• Credit Card Fee  -  2.75% of balance
• Trip Cancellation Insurance  -  6.95% of total booking
• Cancellation Fee  -  $100

DEPOSITS & PAYMENTS

Once you have received verbal or email confirmation on a booking, you must return the signed contract via email or Authentisign within 48 hours (unless signed on site) and deposit within 7 days.  Failure to comply with this requirement may result in losing your booking.   For last-minute bookings made within 7 days of arrival, we require either bank wire, credit card or cashier's check payment prior to access.  A 25% deposit is required to secure your booking. Balance is due 60 days prior to arrival.

PAYMENT OPTIONS

• Mail/Deliver a check in US Funds
• Wire Transfer ($20 fee applies)  Please request our Bank Wire info if needed.
• Credit Card  (2.75% fee is added)

OCCUPANCY

Your contract includes Check-in and Check out times, dates and maximum number of occupants.  You are required to notify DPPSRE of any late arrival or early departure if more than 24 hours from contract dates.  You must vacate your property on time at Check-out to allow for cleaning. CHECK-IN IS 4:00 PM.  CHECK-OUT IS 10:00 AM.  NO EXCEPTIONS.

CHECK-IN/CHECK OUT PROCEDURES

Approximately one week prior to your arrival, you will receive instructions for your arrival, including resort access, vehicle access and code or instructions on accessing your property.  On your departure day, any assistance with laundry or dishwasher is greatly appreciated.  Please return the key to the lock box.

RESORT ACCESS

Upon arrival, you will be issued a parking pass at the main gate for the term of your stay.  If you would like to purchase a gate transponder, you may visit the HOA office at 28211 Desert Princess Dr.  During your stay, you have full access to the country club, fitness center, tennis and other amenities.  Some fees may apply to non-owners.  Please check with the HOA on current policies.

COMPLIANCE WITH RULES & REGULATIONS

You agree to comply with all HOA Rules & Regulations, DPPSRE policies and any other reasonable requests or procedures required by the property owner.   Any failure by tenant or guest to comply with HOA Rules & Regulations may result in a fine charged to the property owner.  You agree to reimburse the property owner for any fines levied by the HOA or City as a result of your, or your guests actions.  You can review here: Rules & Regulations 

MAINTENANCE OR CLEANING ISSUES UPON YOUR ARRIVAL

If upon your arrival, you discover a significant issue with the property or the if the level of cleanliness is not to your satisfaction, we will do our best to resolve the issue within 48 hours.  For minor maintenance items which do not affect the basic operating systems of the property, we will resolve within 7 days if possible.  Our policy is to correct any deficiencies as soon as possible, within reason.  We reserve the right to make a determination of a reasonable solution.  In the event that we are unable to resolve an issue to your satisfaction, we reserve the right to offer you a pro-rated refund and allow you vacate the property early, or move you to another property if available.

UTILITIES

Your rent includes base usage of $100/month for gas and $200/month for electric (effective for 2023-2024 season).  For properties with pools or rentals during warmer months, we charge an additional utility deposit.  Individual usage and cost varies based on usage, time of year and specific property.  Your utility deposit will be added to your rent and collected in advance.  For longer term rentals, based on usage, we have the right to collect an additional utility deposit during your stay to replenish the balance.  We will receive the final utility bills after your departure and will bill you for any balance due above the deposit, or refund any unused portion of your deposit.

TYPICAL UTILITY COSTS

• Winter Villa with Pool  -  $400-$800 depending on usage
• Summer Villa with Pool  -  $600-$900 if heating pool and normal AC usage
• Winter Condo  -  Usually below included base usage
• Summer Condo  -  $150-$300 based on AC usage  

SMOKING

Smoking is prohibited in the interior of any property.  

MAIL

All regular parcel carriers are allowed access to the resort, including Amazon, UPS and FedEx.  They deliver parcels to your door step.  US Mail is delivered to individual community mailboxes, located at various locations near your property.  We may not have access to the mailbox for your property.  If you will require US Mail delivery during your stay, you must notify us at least 30 days in advance of your arrival so that we can confirm access or make other arrangements.

PARKING

Parking is rarely a problem.  For condos, there is abundant parking in front of your unit or nearby in open non-reserved spaces.  Condos do not include garage parking.  For Villas, garage access will be provided with a remote opener.  Some villas may have and owner vehicle or golf cart in the garage.  You may also park in the driveway or on the street.  If you have any specific parking or garage requirements, please check with us prior to booking.

GOLF CARTS

Our properties do not come with golf carts.  Most condos have a golf cart parking pad in front with an outlet to plug in a charger.  Villas may or may not have available space in the garage to park  cart.  If you are interested in renting a cart for your stay, we recommend the following:   https://allcustomgolfcars.com/rentals.html

INTERIOR AMENITIES - FURNITURE - BED SIZE - TVs

Our properties are updated often.  We work with our owners to ensure to the extent possible that all property features, furnishings and amenities are consistent with our guidelines.  Changes and upgrades may not be reflected on our web site photos and videos. We cannot guaranty the specific contents and configuration of each property.   If you have a specific requirement for bed size or configuration, garage access or number of spaces, TV type, etc., please make sure to confirm your requirements with us prior to booking.

CATV - INTERNET - WiFi - STREAMING SERVICES

Desert Princess Palm Springs is on a master contract with Spectrum to provide CATV and internet/WiFi.  Each property includes 2 cable boxes, an internet modem and WiFi router.  The service is dependable and high speed.  We do not have the ability to add additional Spectrum channels or products.  If you are interested in obtaining premium channels, packages or events, you can subscribe to any number of networks that provide the specific content you desire by setting up your own online account with Netflix, Amazon Prime, You Tube, ESPN+, NHL Network or any other streaming app that offers the content you desire.  Most of our properties have Smart TVs or HDMI ports to connect your computer for streaming services.  We encourage you to set up your account prior to leaving home and bring your own HDMI cable.   Occasionally, you may suffer a loss of service.  If this happens, please unplug the cable box or internet router and plug back in to reboot.  This usually restores service.  Repeated service requests by tenant for how to use equipment will be charged to tenant as a service call.  If you have specific issues accessing your streaming app, we suggest contacting Support for your app, Spectrum or the Geek Squad at Best Buy.

SALE OF PROPERTY

In the event that an owner sells or makes unavailable a property you have rented after you have placed a deposit, we will make every effort to relocate you to an alternative property, which may be a different size and or price. If we are unable to find a replacement property acceptable to you, we may cancel your contract and issue you a full refund without any cancellation fees.

CANCELLATION POLICIES

STANDARD POLICY

• 100% refund if you cancel at least 60 days before check-in. 
• 50% refund if you cancel at least 30 days before check-in. 
• No refund if you cancel less than 30 days before check-in.
• If your cancellation can be documented as a health or travel restriction related to COVID-19, SEE BELOW

The refund percentage applies to the amount you've paid to date at the time of cancellation, not the total amount of the reservation.  All cancellations must be made by 11:59 PM local Palm Springs time to fall within the cancellation policy.  All cancellations have a $100 cancellation fee.

COVID-19 POLICY

• 100% refund if you cancel at least 60 days before check-in. 
• 100% Flexible Credit if you cancel at least 30 days before check-in.  You may apply Flexible Credit to a future booking of the same property within 12 months (or a replacement if that property is unavailable)
• 50% Flexible Credit if you cancel less than 30 days before check-in. You may apply Flexible Credit to a future booking of the same property within 12 months.

The refund or Flexible Credit percentage applies to the amount you've paid to date at the time of cancellation, not the total amount of the reservation.  All cancellations must be made by 11:59 PM local Palm Springs time to fall within the cancellation policy. 

TRIP CANCELLATION INSURANCE

• Though our partner Generali Global Assistance, we offer Trip Cancellation coverage
• The cost is 6.95% of your total booking and is due at the time you pay your deposit 
• Coverage Details  

TERMS & CONDITIONS UPDATED JANUARY 2022